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PROMISE Support Center

Sign in to PROMISE Support Center

PROMISE provides this interface as a simple way to communicate electronically with technical support 24 hours a day. From here you can register your PROMISE branded gear, Open support tickets and even get authorization to replace failed components. For the fastest service register your product in advance, before there is a problem. Registration ensures PROMISE has the details about your installation and warranty status.

Step 1. Register yourself as a user

Step 2. Register your product

Step 3. Open a case to communicate directly with a PROMISE technical support person about your installation

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PROMISE provides free technical support for products within warranty. Support hours vary per product.

All VTrak Series products under warranty, have 24 hour, 7 days a week support though phone and CRM (https://support.promise.com).
Note: Customers who purchased 24 hour, 7 days a week uplift for their non VTrak products are also entitled.

All other products under warranty have phone and CRM support available from 8:00 am to 5:00 pm Pacific time, Monday through Friday (times may vary in other countries and regions).

Extended warranties, 24x7 warranty uplift and phone/CRM only support contracts are available directly through technical support.
For more information click here -> Services and Warranties

PROMISE also provides downloadable documentation and knowledge base articles for self-support. For out of warranty and off hour products. Follow these links for more information -> Downloads and Knowledge Base

Promise offers other support service offerings. For more information click here-> PROMISE Professional Services

Tech Support Contact Information:
PROMISE U.S.A.
Phone : (408) 228-1500
Fax : (408) 228-1097
PROMISE Europe
Phone : +31(0) 40-235-2600
Fax : +31(0) 40-256-9463
PROMISE Taiwan
Phone : 886-3-5780002
Fax : 886-3-578-2390
PROMISE China
Phone : 86-10-885-78085
Fax : 86-10-885-78015
PROMISE Japan
Phone : 81-3-6801-8064 (03-6801-8064)
Email:support@jp.promise.com
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