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PROMISE Support Center

Sign in to PROMISE Support Center

PROMISE provides this interface as a simple way to communicate electronically with technical support 24 hours a day. From here you can register your PROMISE branded gear, Open support tickets and even get authorization to replace failed components. For the fastest service register your product in advance, before there is a problem. Registration ensures PROMISE has the details about your installation and warranty status.

Step1. Register yourself as a user

Step2. Register your product

Step 3. Open a case to communicate directly with a PROMISE technical support person about your installation

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Email Id *
Password *
New User Registration
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Tech Support Contact Information:
PROMISE U.S.A.
Phone : (408) 228-1500
Fax : (408) 228-1097
PROMISE Europe
Phone : +31(0) 40-235-2600
Fax : +31(0) 40-256-9463
PROMISE Taiwan
Phone : 886-3-5780002
Fax : 886-3-578-2390
PROMISE China
Phone : 86-10-885-78085
Fax : 86-10-885-78015
PROMISE Japan
Phone : 81-3-6801-8064 (03-6801-8064)
Email:support@jp.promise.com
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