PROMISE provides this interface as a simple way to communicate electronically with technical support 24 hours a day. From here you can register your PROMISE branded gear, Open support tickets and even get authorization to replace failed components. For the fastest service register your product in advance, before there is a problem. Registration ensures PROMISE has the details about your installation and warranty status.
Step1. Register yourself as a user
Step2. Register your product
Step 3. Open a case to communicate directly with a PROMISE technical support person
about your installation